Returns & Refunds

Items may be eligible for return within 30 days of delivery, provided they meet the conditions below. Some product categories are non-returnable for hygiene and safety reasons (see below).

Returned items must be unopened, unused, and in their original packaging with all seals and labels intact. Products that show signs of use, damage caused by the customer, or missing components may not be eligible for a full refund.

If you receive a damaged or incorrect item, please contact our support team within 7 days of delivery. We will arrange a replacement or refund and guide you through the return process.

Please do not send items back without first contacting us. Our team will provide you with return instructions and a return authorisation. Returns sent without prior approval may not be processed.

For hygiene and safety reasons, certain items cannot be returned, including but not limited to: opened supplements, personal care products with broken seals, cosmetics that have been used, and intimate or sanitary goods. This does not affect your statutory rights if you receive a faulty or incorrect item.

Once we receive and inspect your returned item, we will notify you of the refund status. Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.